One year in: How Facebook’s Free Basic Services are bringing people online


Over the last year, Facebook has worked closely with more than a dozen mobile operators across 17 countries to give people access to relevant basic internet services without data charges. Today is available to more than a billion people. African countries where has been launched include Kenya, South Africa, Tanzania, Senegal, Zambia, Ghana, Angola and Malawi.

Connecting people to the power of the Internet “By providing people with access to free basic services through, our goal was to bring more people online and help them discover the value of the internet — and it’s working,” says Chris Daniels, Vice President of

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“ brings new users onto mobile networks on average over 50% faster after launching free basic services, and more than half of the people who come online through are paying for data and accessing the internet within the first 30 days. In the past month people using accessed health services more than a million times, which speaks to the ultimate goal of — helping to make an impact in people’s lives.”

Scaling up services

The one anniversary also marks the start of a new phase for free basic services.  From today, Facebook has made it easier for any mobile operator to sign up for and turn on in new countries through a partner portal ( that includes technical tools and best practices, improving the process to offer free basic services to the unconnected.

Its recently announced Platform (, meanwhile, makes it simple for any developer to create services that integrate with FbStart ( is a new program from Facebook designed to help early stage mobile start-ups build and grow their apps.

In partnership with, FbStart offers a set of benefits specific to social good developers, as well as mentorship opportunities with the team. At the Nairobi event, Facebook will show how its FbStart tools and resources will help developers to build, grow and monetise services whether developing for feature phones or smartphones.

“Our goal is to work with as many mobile operators and developers as possible to extend the benefits of connectivity to diverse, local communities across Africa,” says Daniels. “We look forward to working in partnership with more mobile operators and developers to bring internet access and relevant basic internet services to the unconnected in the months to come.” is a Facebook-led initiative focused on providing affordable internet access to the two thirds of the world’s population that is currently unconnected.

Image: Chris Daniels, Vice President of