Do you know that time when you really need to get to customer care urgently and you can’t? It can be very frustrating especially when you have that burning issue that you need customer care to help you with or resolve and for some reason you can’t reach them. It may be that a service is down, or you need to know how to activate a particular service urgently. May be you just want to know how to load airtime, pay your bills, make an inquiry or may be just file a complaint but you still cant get through.
Back in the day, all you had to do was to call the customer care call center however, getting to the call center today may take a little longer than it used to. Fortunately, most of the telecoms in Uganda today have Customer Care channels on Social Media that seem to be more effective in getting clients problems resolved than the conventional call centers do. We took the time to curate all the major and effective ways you can contact any of the Telecoms in Uganda;
MTN Uganda Customer care
Email: customerservice@mtn.co.ug
Toll Free line – Call 123 on your mobile phone
Facebook page- MTN Uganda.
Twitter handle – @MTNUgandaCare
Website: http://mtn.co.ug
Orange/Africell Uganda customer care
Email: care@orange.co.ug
Toll Free line – Call 100 on your mobile phone
Facebook page – Africell Uganda
Twitter handle – @AfricellUganda
Web: http://orange.ug africell.ug
Airtel Uganda customer care
Email: customercarec@ug.airtel.com
Toll Free line – 1100 on your mobile phone
Facebook page – Airtel Uganda
Twitter handle – @Airtel_UG
Web: http://africa.airtel.com
Uganda Telecom (UTL) customer care
Email: Customercare.info@utl.co.ug
Toll Free line – Call 100 on your mobile phone
Facebook page – Uganda Telecom
Twitter handle – @Uganda_Telecom
Web: http://utl.co.ug
Smart Telecom customer care
Toll Free line – Call 100 on your mobile phone
Email: share@smart.ug
Facebook page – Smart Telecom Uganda
Twitter handle – @smart_Uganda
Web: http://ug.smarteastafrica.com/
Vodafone Uganda customer care
Toll Free line: 0800300800
Email: care@vodafone.co.ug
Facebook page – Vodafone Uganda
Twitter handle – @vodafoneuganda
Web: http://www.vodafone.co.ug/
Smile Communications Uganda
Telephone: +256 (0) 414 530 111 +256 (0) 204 530 111
Email: customercare@smile.co.ug
Skype: smilecustomer
Facebook: https://m.facebook.com/SmileCommunicationsUganda
Twitter: SmileComsUG
Website: www.smile.co.ug
If you have any other channels that we don’t know about, please let us know in the comments and we will update.
Image: Perceptis