Mobile money service enables payments via a mobile device. The rapid growth of mobile money in East Africa is a phenomenon which has few precedents in the history of finance and banking and which has implications which are likely to prove profound for the financial sector and business. , this high level of usage has made it a prime target for fraudsters who are looking to scam unsuspecting users and gain access to the finances on their mobile money account. While telecoms have done their best to curb the fraud surrounding the service, fraudsters have resorted to social engineering of the customers to get into the mobile money accounts.
MTN Uganda Uganda, which commands more than half of all mobile money users in Uganda has issued a statement about the recent string of mobile money fraud where customers have had their money fraudulently withdrawn from their Mobile Money accounts over the past few weeks.
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According to MTN, some questionable individuals have been obtaining PIN numbers from our customers under false pretence and subsequently withdrawing funds from customers’ Mobile Money Accounts.
MTN Uganda advice on Mobile Money fraud
The telecom has advised MTN Mobile Money customers not to share their PIN numbers with anyone. MTN has also reiterated its zero-tolerance to fraud and assured the general public that they are committed to providing a safe and convenient Mobile Money experience to customers.
MTN has advised customers to report any suspension of fraud. This can be by calling Customer Service team on 100 () or emailing CustomerService.UG@mtn.com.
MTN Uganda also recently launched a WhatsApp platform. Here, customers can reach them, or use their social media channels on Facebook fb.me/ or Twitter @mtnug