FinTech is steadily developing within Ugandan banking institutions, and the pace at which it is evolving promises a sight of financial inclusion for us all. From the launch of a shared agent banking system, we now have the first artificially intelligent chatbot within the sector. How about doing your banking through chat?
UBA Uganda wants to begin the change of e-banking with the introduction of an online Chat Banker that enables customers make use of their social media accounts to carry out key banking transaction.Leo, as referred to by name, is a virtual banker chatbot that can help you open a new account, check your account balance, transfer funds and airtime, confirm cheques, pay bills.
Leo is designed to work within the platforms people are already familiar with and it has already taken off on Facebook Messenger, with expectations of showing up on other social media platforms.
Speaking at the official launch of Leo at UBA Uganda’s head offices in Kampala, Johnson Agoreyo, Managing Director/CEO, UBA Uganda, explained that Leo will give customers instant feedback as they transact their business on the platform.
“The formulation of this product is consistent with the bank’s customer-first philosophy, where we are doing things not the way we like but exactly what the customers want, where they want it, and in the exact platform they want. Therefore, we at UBA have collaborated with Facebook to come up with this. In future, Leo will show up on other platforms,” he said.
Gloriaus Byaruhanga, the Head of Digital Banking at UBA Uganda, demonstrated through a step-by-step procedure on how to make use of Facebook chat function to enjoy seamless banking services through chat sessions. She further explained that Leo is not just a chat machine but an artificial intelligence service as well a personality meant to address any type of banking concern.
“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on Facebook Messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on the account,” she said.
Chatting with Leo
All you need to do is to log on to your Facebook account, open up Facebook Messenger and open up chat with Leo, who then takes over the conversation by telling the customer what steps to take. From Facebook messenger, search ‘UBA chat Banking’, click and begin the chat.