NSSF benefits can now be claimed online with the new benefits platform

NSSF Web Portal

Remember the days when you had to go and make a physical claim for your NSSF benefits? those days are over. NSSF has digitized the claims process enabling its customers to make claims online.

The National Social Security Fund (NSSF) members who qualify for withdrawal of their savings can now submit and track their claims online and through their mobile phones. 

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NSSF Head of Marketing & Communications, Barbra Teddy Arimi said that the innovation, part of the Fund’s NSSFGO Mobile & Web Application will enable qualifying members conveniently submit required documentation directly to the Fund and monitor progress of their benefits claims without visiting NSSF offices. 

“This innovation also takes us closer to our benefits payment turnaround time target, which is paying qualifying members within 24 hours from the current 8 days. It is available to all members who qualify for the Age, Withdrawal, Invalidity, Emigration Grant and Exempted employment benefits as stated in Section 19 of the NSSF Act 1985,” Arimi said.

In addition, the innovation is expected to reduce congestion in the Funds’ 19 branches countrywide especially as it observes government’s COVID-19 standard operating procedures that include social distancing. Currently, the Fund receives close 600 clients daily across its branch network.

Read More: NSSF GO Mobile App helps you keep track of your NSSF Savings
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How to access the platform

To access the platform, one needs to download the NSSFGO Mobile and Web Application, scroll to ‘Benefits Application” and enter required information and documents. Upon submission, a beneficiary is able to track the benefits claim until the payment is made.

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The addition of Online Benefits Submission now means that all NSSF services are available online or mobile phone. Other services include member and employer registration, contributions payments, member contacts update, retirement benefits projections, and contributions e-statements. 

Arimi said that introduction of the Online Benefits Submission is a result of the Fund’s “e-journey” that started in 2015.

“As part of our 10 year (2015-2025) Strategic Plan, we pledged to innovating, become more relevant to our members as well as excel in business processes to be more efficient. It is a journey that we are still committed to. The NSSFGO is our pathway to unlimited service efficiency and convenience,” she added.

Other self-service platforms available to customers include the E-collections Portal that allows employers to remit their employees’ contributions directly to their NSSF accounts through the Bank, the Mobile Money Platform for contributions payment by the Fund’s Voluntary savers.

Others are the NSSF Payway and the USSD *254#, a mobile platform where members can access a wide range of services.


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2 thoughts on “NSSF benefits can now be claimed online with the new benefits platform

  1. Thanks a lot for the innovations, Am Katumba Fredrick a father of nine children and three other children I take care of, also your long time customer, by May 22nd am becoming 54 year old and have saved since 1994, right now I need some money to boost my Drug shop and the retail shop or else open up a pharmacy business, I feel am tired of working far away from my home but the current businesses have drained during COVID-19 period and now school fees/tuition eating up. Currently I work for Rakai Health Sciences Program ( RHSP) which is Phasing out in September 2022,and this age I don’t have any hope of renewing my contract in case the NGO is given another Grant, therefore I kindly request you to give me half of my savings such that I boost my current business and also open up another business as stated above. I will be so grateful to receive your positive response, God Bless you all.
    Regards Fredrick Katumba my phone number 0702989352/0782319373

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