Absa Bank Uganda today unveiled the bank’s first fully digital branch at Jubilee Insurance Building on Parliamentary Avenue that will offer customers greater convenience through self-service at automated digital platforms.
The branch was officially opened by Bank of Uganda Executive Director Supervision, Dr. Twinemanzi Tumubweine and Absa Bank Uganda’s Managing Director, Nazim Mahmood.
Absa Bank Uganda Managing Director Nazim Mahmood said, “This digital branch will offer a more convenient, secure, personalized and engaging banking experience for our Business banking and Corporate customers. Using self-service terminals, customers can look forward to an even faster and cost-efficient banking experience.”
Dr. Tumubweine from Bank of Uganda remarked that the banking industry is continuously being disrupted by technology and that Bank of Uganda appreciates the role that digital financial services play the in improving quality of banking services in Uganda.
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Services offered at the Absa Uganda digital branch
- 24/7 self-service terminals for all cash related transactions (withdrawals & deposits) using intelligent ATMs.
- Bulk cash deposits using the self-service bulk cash depositor.
- Utility bill payments.
- Interbank and international funds transfers.
At the bank, customers will be able to print their own bank statements and transact on their own devices in the free wi-fi zone. There will be some customer service agents to help you while transacting at the digital branch.
The bank also announced the introduction of the Absa Chatbot, a customer service solution that gives customers access to 24/7 replies to frequently asked questions via WhatsApp and the Absa website.
You simply save the number +256707433433 as Absa Bot and send a ‘Hello’ message to start chatting.
The managing director of Absa Uganda said that this will enable the customers to bank without ever having to leave their favorite messaging app.
Absa Uganda says that its intention is to enable customers to spend less time in queues by leveraging modern technology to facilitate their banking.