COVID-19: Centenary Bank Waives Transaction Charges on Digital Channels


Centenary Rural Development Bank has waived charges on selected transactions performed using their digital channels to allow you to access services cheaply and also prevent the physical use of cash in light of the COVID-19 pandemic. It has waived off charges for the account to mobile wallet transfers for any amount using its CenteMobile banking platform. You can also withdraw up to Shs 50,000 at CenteAgent locations and using ATMs countrywide at no charge.

You can use the ATM Visa card to pay for goods and services at supermarkets and online, which reduces the risk involved with handling cash during this Coronavirus period. Customers can buy fuel at petrol stations, pay for drugs at pharmacies and order for food online, among other options while using the CenteVisa card. With Cente Online banking, customers in the categories of SME, Corporate and High Net Worth can transfer money, pay bills, check balances on their accounts anytime, anywhere.

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With the CenteMobile banking platform, you are able to:

  • pay bills such as water and electricity,
  • transfer funds from your account to your mobile wallet for free during this period,
  • subscribe for DStv, GOtv, and Startimes,
  • pay for goods at selected merchant locations using the MasterPass option.

You can access the CenteMobile banking platform by dialing *211# on your phone or using the CenteMobile App.

Related Article: COVID-19: What Social Media Platforms Are Doing to Curb Fake News

According to Centenary Bank’s General Manager Corporate Communications and Marketing, Beatrice Lugalambi, the waiver of charges applies for a period of 30 days effective 23rd March 2020 in line with the presidential ban of public gatherings and suspension of public transport.

covid-19 centenary bank
Beatrice Lugalambi – Centenary Bank’s General Manager Corporate Communications and Marketing

“This decision comes as a way of ensuring our customers stay safe and can still access banking services conveniently through our digital channels which support cashless transactions and reduce the risk associated with having traffic in the banking halls. This will help minimize chances of contracting and spreading COVID-19,” said Lugalambi.

She said: “Our bank has taken additional measures to ensure the safety of our customers during this period, these include availing sanitizers, water, and soap at the entry point of our premises and providing protective gear to staff as they continue to serve our esteemed customers.”

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CenteMobile Loans

Centenary Bank has also increased its CenteMobile loan limit and repayment period from UGX 2 million to UGX 5 million for a period of 1 to 3 months, respectively to enable customer’s access funds quickly. The loan does not require any paperwork and is designed to help customers cater to emergencies like paying medical bills, and stock food during this period of staying home. Funds are instantly paid out to the customer’s bank account.

Cente Agents

Centenary Bank has over 4,500 Cente agents spread across the country, offering various services including bill payments, account opening, deposit taking, and processing withdrawals. Withdrawals via Cente agents will be at no charge for amounts of up to Shs 50,000 per day for the next 30 days.

You can self-register for CenteMobile and CenteAgent banking services without the need to visit a branch for support. If one forgets their CenteMobile PIN, it is also possible to reset the PIN using the USSD code or the app. Dial *211# and follow prompts.

With this waiver by Centenary Bank, payment of bills will just get easier and the physical flow of cash will reduce. Stay safe and practice all measures given by the World Health Organization in order to combat the COVID-19 pandemic.


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