Where to go for Africell Uganda and Uganda Telecom SIM card replacement

sim card replacement

After coming to an agreement, the regulatory bodies in NIRA and UCC have provided telecos with the equipment to verify ownership in times of SIM card replacement and swapping. To this, Africell Uganda and Uganda Telecom have followed MTN Uganda and Airtel Uganda on announcing their SIM card relacement procedure.

The Uganda Communications Commission (UCC) has also issued a set of guidelines on the replacement and swapping of SIM cards to the telecom operators and customers.

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An interesting fact about this is that their process is free of charge at the Africell Uganda shops listed while at UGX 1000 at Uganda Telecom outlets, all equipped with National ID biometric verification system.

Kampala – Head Office shop and Boulevard
Entebbe – Victoria Mall shop
Hoima shop
Jinja shop
Mbale shop
Gulu shop
Arua shop
Masaka shop
Mbarara shop

Related Article: Where to go for MTN Uganda SIM card replacement

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Uganda Telecom SIM card replacement

SIM card replacement is now available at the following select UTL service centers on presentation of an original National ID for Ugandans, Passport for foreigners, and a Police letter stating the loss of your SIM card.

Shoprite Clock Tower- Ben Kiwanuka Street, Shoprite Lugogo Mall and Telephone House Business Center
Mbarara – High Street, Plot 32;
Fort Portal – Lugard Road Plot 16;
Jinja – Nizam Road Plot 1-9;
Gulu – Andrea Olal Road Plot 23;
Mbale – Republic Street.

SIM card replacement can only be done by the SIM card owner at only UGX 1,000.

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