The Ultimate guide to shopping on Jumia

Shopping online is something that had been embraced by many people because of various reasons. Online shopping is convenient and you can be sure about the price unlike offline shopping where you will have to bargain from the retailer’s hiked price. Jumia is one of the biggest and trustworthy online shopping platforms based in 16 countries across the globe. Jumia Uganda launched in 2014.

It has competitive product prices for over 200,000 products. The products are arranged in categories that include: Baby, Kids and Toys category, Household supplies, Electronics, phones and tablets, Home and office appliances, Fashion, Wedding items, Beauty and health among others.

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With Jumia, you can pick up your product from a pick up location. Or it’s delivered at your location at a fee depending on the product.

Let’s now talk about the ordering process.

You will need an internet connection on your phone, tab or computer.

You also need to have a valid email address and an active phone number. This will be useful when, confirming an order, tracking a product and in the delivery process.

If you already have an account, you can log in to that account. Or if you are a new customer, you can create a new account here.

Select a category of the item of interest or search directly.

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Select the variables of that particular item for example size, color among others.

Click on buy now then click on view cart and check out.

Look through your cart to check if those are the items you need and make necessary adjustments. For example, you can remove extra items you don’t need.

Confirm your Jumia account. If you had logged out you can log in. And if you hadn’t yet signed up, you can still create an account.

Update your address details and select the shipping method

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After that, you select the payment method of your choice. For now, Jumia uses cash on delivery or MTN Mobile Money. If you have a promotion code or voucher, you can also enter your voucher code on that very template.

Then, you will proceed to confirm your order.

An order number will be assigned to you which you can write down and use it for tracking your order.

You will then be texted a link that you can use to confirm your order. Or a person from customer care will call you to confirm the order. This extra step is useful just in case you may need to cancel your order or make any modifications you might have missed.

Related Article: Jumia Uganda unveils the 2018 mobile white paper

The Tracking Procsss

Jumia will send you an email on the day your order has been shipped and also on the at your order is expected to be delivered.
On the day of delivery, Jumia will send you a text having the telephone number of the person supposed to do the delivery plus the amount you are required to pay just in case you chose cash on delivery.
Normally, the product will be delivered between 2 to 4 days after placing the order.

Jumia Express

This service is for a selected few items. With Jumia express, the products are delivered not more than 48 hours after the order was placed. The products will be delivered the next day for orders placed before 2PM. For orders placed after 2PM, the orders will be delivered within 48 hours.
This service is only valid for products with the Jumia express badge.

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The Return Policy.

Jumia allows up to 7 days free returns after the delivery date. Should there be any product damaged during transportation, you can contact their customer care with in 24 hours to place your claim.
When returning a product, remember to send back all items including free promotional items that come with the purchase or else the return will not be accepted.

Once your product is retrieved, Jumia will perform a quality check and if successful, a refund will be made according to your requested refund method. This refund will happen within 7days starting when your return request was submitted.

If the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Conditions and reasons to return an item.

Consider the image below.

How to return your products

You have to to 7 days to notify Jumia that you want to return your product. If your return meets all the requirements, initiate the return process by completing the returns form that is delivered together with your product.

Follow the image below.

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Online shopping can come in handy when you don’t know where exactly to get the product you are looking for. Also with online shopping you can be able to see the prices so it can help you plan put your shopping. With Jumia, you are able to save different items you will be interested in buying but aren’t able to buy at that particular moment.


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