TIDAL FAQs: All you need to know about how MTN TIDAL works

MTN and TIDAL partnered to bring affordable music streaming to MTN customers in Uganda. They built quite a unique proposition that enables customers pay with Mobile Money inclusive of flexible subscription of between 1 day to 30 days. A customer can even choose a subscription with or without streaming data.

We know that music streaming is not familiar territory for everyone. We have compiled all the MTN TIDAL FAQs that you may find helpful.

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What is TIDAL?

TIDAL is a subscription-based music streaming service. On TIDAL consumers can get full access to music with high sound quality, high-quality music videos and expertly curated editorial.

Users can stream TIDAL Music from both Smart Mobile Devices (Smartphones, Tablets) and Desktops. Service is available on both Android (Android: OS version 6+) and iOS devices (iOS: OS version 10.3+); OS Window 7+, mac OSX 10.9

What makes TIDAL different from other online streaming services?

TIDAL is currently owned by Jay-Z and a variety of other successful music artists, making it the first artist-owned streaming service in the world. Among the benefits of TIDAL:

  • Over 60 million high-quality songs and over 250,000 high-quality music videos
  • Wide curation of International and local music.
  • New music released every Friday.
  • Flexible and unique subscription packages using MTN Mobile Money
    • Subscribe for 1, 3, 7 and 30 days.
    • Buy subscription with or without streaming data
    • Subsidized subscription for our MTN Pulse customers
  • Exclusive content releases only available on TIDAL
  • Live experiences that are exclusive to TIDAL

What platforms can I use TIDAL on?

Users can stream TIDAL Music from both Smart Mobile Devices (Smartphones, Tablets) and Desktops. TIDAL is available on both Android (Android: OS version 6+) and iOS devices (iOS: OS version 10.3+); OS Window 7+, mac OSX 10.9

How do I start using TIDAL? 

Step 1: Dial *165*66# and Select TIDAL
Step 2: Activate a Subscription of your choice

  • If it is your first time on TIDAL: Select and activate TIDAL FREE trial- This will give you a one- time FREE trial of TIDAL for 30 days. If you don’t want the FREE trial, proceed to activate a paid-for subscription.
  • If you have already completed your FREE trial on TIDAL: Select and activate a subscription of your choice. You will have to pay for the subscription

Step 3: You will receive 2 SMS one with your TIDAL Logins and another with a link to the App Store OR Play Store to download the TIDAL App.
Step 4: Download and Install App
Step 5: Open App and Click Login
Step 6: Enter your username and password (as provided in the SMS)
Step 7: Click Login

What is the TIDAL FREE trial?

As part of the service, all first-time users are given the option to try the service for FREE. This is a One Time only offer aimed to introduce users to TIDAL Music streaming service. With the FREE trial, a user gets 30 days of unpaid access to TIDAL music streaming. This also includes streaming data.

At the expiry of the FREE trial offer, a user MUST activate a paid-for subscription to continue accessing TIDAL.

How do I pay for TIDAL subscription?

You pay using MTN Mobile Money (MTN MoMo). Dial *165*66# and choose any of the options from 2 to 4.

Subscription ONLY: This gives a user access to TIDAL service. However, the user must also activate a normal data bundle to stream music

Subscription with DATA: This gives the user access to TIDAL Service including data meaning that the user does NOT buy data to stream the service.

MTN Pulse Offer with DATA: This gives the user access to TIDAL Service including data meaning that the user does NOT buy data to stream the service. Further, this a discounted offer limited to MTN Pulse customers. Non-MTN Pulse customers who attempt to activate it will get a decline.

How much is TIDAL subscription?

A customer can choose any of the options below at the price indicated:

Options 1 Day 3 Days 7 Days 30 Days
Cost 600 1500 4000 10,000
With Data 1500 3500 6000 15000
MTN Pulse Offer 1000 2000 5000 12000

Can I pay for TIDAL subscription using my airtime?

No. You can pay ONLY with MTN Mobile Money

What type of content do I get to listen to on TIDAL?

TIDAL has Music, Videos, Podcasts and exclusive content. We have over 60 million songs in all your favourite genres like Hip Hop, Reggae, RnB, Jazz, Country, Gospel, Nigerian, Ugandan, South African etc.

Is TIDAL only for International music?

No. It has a rich catalogue of both international and Uganda Music

Who are some of the local musicians with content on TIDAL?

Some of the local artists include; Chameleone, Vinka, Sheebah, Geosteady, Radio & Weasel, Irene Ntale, Rhema, Beenie Gunter, Spice Diana, Winnie Nwagi, Apass and Levixone among others.

I am Unable to Download the TIDAL App from Play Store OR Appstore

Message when downloading TIDAL APP: Your Device is not compatible with this version
Reason: It means that the Android OR iOS version on your phone is not compatible with the TIDAL App.  Therefore, you will not be able to successfully download the TIDAL App
What to do to use TIDAL in this case: Upgrade your device to Android: OS version 6+ OR iOS: OS version 10.3+, Desktop: OS Window 7+, mac OSX 10.9

How do I change my MTN TIDAL password?

  • Login to TIDAL
  • Go to My Collection
  • Click on Settings
  • Click on Username (i.e. Your number)
  • Scroll down to Change Password

I am not able to connect and stream when I have NO DATA

Message when downloading TIDAL APP: No Connection – Tap to refresh
Reason: You have no data connection to allow you to proceed to stream music on TIDAL.
If you have activated the FREE Trial (it includes data) OR Subscription with Data offer (it includes data). Try one of the following:

  • Check that your Mobile Data is enabled and if you have an active data bundle
  • Check that you have the correct settings for your APN: Yellopix.mtn.co.ug
  • If you have activated a subscription ONLY offer, activate an MTN Data bundle

I did not receive my login details when I activated my TIDAL Subscription

Reason: Normally when a user activates TIDAL offer for the first time, the user receives a Welcome SMS with login details: Username and Initial Password.
Due to a network constraint, a user may not receive. As a result, the user cannot log onto TIDAL, yet the service has been activated for the user
What to do to use TIDAL in this case:

As a standard, a user’s name on TIDAL is the MTN number in the format 2567XXXXXXXX without the “+” sign.
In this case “Request for a Password Reset”. This will allow you to get a new password so that you can login. Follow these steps:

  • Open TIDAL App
  • Select Login
  • Enter username i.e. Your MTN number starting with 256
  • Click reset password
  • You will receive an SMS with a link to reset password
  • Click the link and follow instructions
  • Enter a new password of your choice
  • Once successful password change, Open TIDAL App and Login

I installed the TIDAL App successfully. When I attempt to sign up, it asks me to enter my email OR my Facebook/Google+ login details. What should I do?

Reason: TIDAL is an international service available in over 50 countries. In other countries usernames are linked to email OR Facebook/Google+ Logins. In Uganda, your MTN Number is your username.
What to do to use TIDAL in this case:

  • Close the TIDAL App
  • Dial *165*66# to activate a TIDAL Subscription
  • Receive SMS with login details
  • Open the TIDAL App
  • Select Login
  • Enter username i.e. Your MTN number starting with 256

If I have already subscribed successfully to TIDAL and also successfully installed the TIDAL App, if I Uninstall the App, do I have to subscribe again to TIDAL?

Reason: If your TIDAL Subscription is still active, then you don’t have to subscribe again. Simply download and re-install the TIDAL App, then login. If your TIDAL Subscription has expired, then download the TIDAL App and then subscribe again to TIDAL by Dialing *165*66#

How do I Recover OR change my Password?

  • Open TIDAL App
  • Select Login
  • Enter username i.e. Your MTN number starting with 256
  • Click reset password
  • You will receive a SMS with a link to reset password
  • Click the link and follow instructions
  • Enter a new password of your choice
  • Once successful password change, Open TIDAL App and Login