KCB Group in planned 3-day shutdown to facilitate Core Banking System Upgrade

Customers at KCB-Kencom Branch banking Hall in Nairobi. Picture: Anthony Kamau

Kenya Commercial Bank (KCB Group) will effect a planned region-wide shutdown over the weekend to allow a Core Banking System upgrade for improved service delivery. The shutdown will commence on Friday 12th August 2016 at 3 P.M to Sunday 14th August 2016 at midnight across KCB branches in Kenya, Uganda, Tanzania, Rwanda, Burundi and South Sudan. Normal services will resume on Monday 15th August 2016 at 8 A.M

Throughout the planned system upgrade, only over-the-counter banking services alone will be affected. ATM services will still be operational for cash withdrawals. The following will be available for customers in Kenya:

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  • ATM and Mobile banking *522# and App (Balance enquiries, Transfer from KCB to M-PESA and Cash Withdrawals (ATM);
  • Point of Sale (POS) Payments;
  • KCB M-PESA (Balance enquiries, transfers from bank to M-PESA).

KCB Group is looking to further spread its services across more markets. The bank opened a representative office in Ethiopia in 2015, a small victory in a rather closed economy. KCB is also targeting entry into Somalia, Democratic Republic of Congo and Mozambique in the near future. The bank provides retail and wholesale banking financial services.

 

Photo credit: Standard Media