Safaricom Home Fiber; Plans, Pricing and a few things you need to know

Update: Following the passing and subsequent enforcement of the Kenya Financial Act of 2018, Data prices have seen an increase across the board and Safaricom Home prices thus increased by KES 500 across all tariffs. This post has since been updated to reflect the new prices.

Fibre to the Home, abbreviated as FTTH is the installation and use of optical fiber from a central point directly to individual buildings such as residences, apartment buildings and businesses to provide unprecedented high-speed Internet access. Basically, this is cabled internet, directly to your house, business or premise. Safaricom debuted into this market segment sometime last year in a bid to take on the existing players like Hai, Zuku Fibre and JTL’s Faiba.

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This product was initially only available in select estates and has since grown to cover a whooping 90,000 homes. Since the other players don’t reveal their numbers, it is a bit hard to know what percentage of the market this number represents, but this is an impressive fete nontheless. Many people have questions about this product. We shall try address some of these.

How different it is from Mobile Internet

See, mobile internet requires you to have a SIM card and a mobile-internet-capable device like a smartphone/router. The internet you will be using will be beamed to you wirelessly from the nearest cell tower.

Safaricom Home Fibre on the other hand, is a service that allows you to have the same fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a WiFi router that will enable you to have wireless and LAN internet access. This one is reliable in that, it does not depend on the signal strength you’re getting from your nearest cell tower.

Who is most likely to benefit from Safaricom Home Fibre Internet?

If you are a heavy data user, you might want to check out this service. Also, people that are serious about home entertainment, we’re talking streaming Netflix, Showmax, watching movies online, YouTube all day, Spotify all night, these folks might find Home Fibre a decent solution.

If you own several devices that need to be connected to the web, say your PC, your laptop, your tablet and smartphones, it doesn’t make sense to have them all on seperate data plans. Safaricom Home Fibre offers unlimited internet at the desired price/data speed. Investing in a package that offers enough bandwidth that can be comfortably shared across all the devices could be far more cost effective.

Safaricom Home Fibre packages

PackageSpeedMonthly PriceValidity Period
Bronze5MbpsKES 2900/-30 Days
Silver10MbpsKES 3999/-30 Days
Gold 20MbpsKES 5699/-30 Days
Platinum40MbpsKES 11499/-30 Days

How do I get access to the Safaricom Home Fibre service?

Simply dial *400# and select the Get Safaricom Home Fibre and follow the steps. You will get a call back from Safaricom within 24 hours. However, it is important to note that Safaricom Home Fibre, like any other fibre service, isn’t available everywhere. You might want to check to confirm that indeed, your home is under the covered area.

Is my Home eligible for Safaricom Home Fibre?

Visit the Safaricom website via to confirm if your location is fibre ready. You can also dial *400# to select the “Are you in my area” option. At the moment only a few areas around Nairobi, Kisumu, Mombasa and Eldoret are covered.

How do I get in touch with Fibre customer service?

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to [email protected]

Are you a Safaricom Home Fibre customer? What has been your experience so far? I know a number of Fibre to the home providers in the city whose speeds are a lot lower than what they paid for. Show us the kind of speeds you’re getting.

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